MLT support does not operate 24/7. We check the email each day but may only respond as time permits. We do read every email and appreciate your support. Please allow a day or two for us to get back to you. Please include your order number with each email. If you are not getting a reply to your questions, your email program may be blocking the response. Please adjust your security settings and check your blocked email. Thank you.
Antivirus Software and MLT Product Installation:
Some antivirus programs, such as Norton or when using Vista, are indicating that the installation routines for Maple Leaf Tracks products have a Trojan Horse and are stopping the installation or are deleting the installer. The installation routines look into the computer registry to find the installed location of MSTS. The antivirus programs see this as virus like activity and name it a generic Trojan Horse virus. Where this is virus like activity, it is not a threat to your computer. Many software installation routines ask the user to turn off their antivirus programs during installation for this reason. If this happens to you, turn off the antivirus program, install the software and turn the antivirus program back on. The downloads are kept on a secure server at SWREG. The CDroms are scanned each time a new batch is burned. Of all the many thousands of products and free downloads from MLT, not one has had an actual virus. Maple Leaf Tracks does not add any spyware, virus or any additional software to the products and free downloads from this website.
Andy Hockin, Maple Leaf Tracks
Most end users are able to download and install our products without any trouble. However, here are a few tips on downloading to help prevent any difficulties.
Do not use a Hotmail address for your order. It is best to place one order for all the products you are purchasing rather than placing one order for each item. You will receive order confirmation almost immediately. An email will be sent later after your payment has cleared with the links for downloading. If you are not on a high speed connection, contact your Internet Service Provider (ISP) if you are unsure about getting timed out with large downloads. You should also use a download manager such as the one suggested in the download link page. Click on the link only once, it may take several minutes to respond or time out. Save the download to your computer into a folder such as DOWNLOADS. Install the product from there. Make a backup of the download onto a CD or other hard drive for future reference.
Please choose an option below:
Patches and Updates
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